What is an MSP? Why might it be right for your company?
This is interesting to me because the word MSP is thrown around, and the definition becomes unclear. I want to nail down the fundamentals and expectations of an MSP, from the eyes of a client.
DEFINITION
A Managed Service Provider is the proactive management of an IT asset or object by a third party. The operative distinction that sets apart an MSP is the proactive delivery of their service, as compared to reactive IT services (break/fix), which have been around for decades. It is a true IT partnership.
WHAT ARE THE CHARACTERISTICS?
- Builds a solution that best supports your business need
- 24×7 monitoring and management of your networks, servers, users, desktops/laptops, security, and data
- Remote and onsite maintained services
- Comprehensive reporting, analysis, and consultation
- Help desk services
- Predictable billing
BUT REALLY, WHAT ELSE?
- Sets an IT budget by determining a fixed monthly fee
- Reporting Reporting Reporting
- Minimizes costly downtime by forecasting disasters before they occur
- Minimal “fighting fires”
- Creates an alignment of planning and goals between our clients and Birds on a Cable
- Customizable plans to fit an array of vertical market
- Education on newest trends
WHAT’S MOST IMPORTANT?
Any IT company can provide Managed Services, but to do so with customer service is what sets Birds on a Cable apart. There is no trust, no goal, and no partnership without the ability to deliver service at highest level possible. Birds on a Cable is motivated to provide this white glove service to all our clients. Ask us for a reference.